With mDuka you can order a wide range of products, from fresh fruits to birthday candles. Product lines include: fruits & vegetables, dairy & eggs, bakery, soft drinks & juices, candies & snacks, beauty & hygiene products, meat & fish, cans & jars, baby care products, household care products, pasta and rice, coffee and tea, herbs, pet care and healthy and organic products.
Make sure there are no spelling mistakes in your search words. If the product is unavailable, there are two easy ways to suggest to us to add it. You can either visit the side menu and tap the suggest a product option or suggest the product via the no results search screen. We will do our best to include it in the application as of the earliest.
At mDuka we strive to offer you the best service, from product accuracy to timely delivery. Our goal is to perfectly fulfill all of your orders. Unfortunately given the nature of the business and our reliance on an unpredictable value chain that is beyond our control, some items may actually be out of stock. In order to handle the complex dynamics, we have developed a substitution system in order for you to be able to choose the substitute products yourself and minimize unpleasant surprises at your doorstep. After your order is assigned from the delivery personnel and if it falls under substitution mode, you will receive a notification initiating the substitution procedure. From this moment on you will have a limited amount of time to review the substitutes and make your choice. The shop will receive the updated order and initiate the gathering of the products. Please take into consideration that the overall price will also be updated accordingly. In case you do not respond to the substitution request, we will make reasonable effort to contact you before dispatching the order to agree on substitutes. In the case that we are unable to reach you that product may be removed from the order and its price will be deducted from the overall amount.
First select your location. For your first order, fill-in your address and register your mobile number (your personal information is treated confidentially. For more information please read our privacy policy)
Feel free to choose a preferred supermarket, browse through a wide variety of products or search for a particular product and add it to your basket by tapping on it. The last step is to review your order, select the preferred payment method and place your order.
You can choose from the following payment methods as per technical availability:
If you make a payment for our products or services on our application, the details you are asked to submit will be provided directly to our payment gateway via a secured connection.
The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, mDuka is entitled to offer the User cash on delivery payment option or credit card reader on delivery where available.
At mDuka we do our outmost to deliver within the promised time. Depending on your location, the delivery times may vary from shop to shop. When you submit an order, you will see a confirmation screen displaying the estimated delivery time.
Although, grocery delivery is the primary service of mDuka, it does provide other services like delivery of organic products and house cleaning. Moreover, mDuka is always on the road to expand its services and fulfill the demands of their users.
At mDuka we do our outmost to deliver within the promised time. However, a delay may occur due to a high influx of orders or other unforeseen circumstances. In such cases mDuka will notify you via a push notification or a phone call from our customer support executive who will inform you about the status of your order.
We currently operate in Arusha and Manyara, covering majority of the areas through a wide network of partner supermarkets & local markets which you can select from. You may refer to our app in order to browse through the locations where the service is available.
The ability to deliver on a 24/7 basis depends on the supermarket serving your area. In some areas our partners deliver to your doorstep round the clock.
Feel free to reach out to us at contact@mDuka.app
