Order & Payment

Order & Payment

First select your location. For your first order, fill-in your address and register your mobile number (your personal information is treated confidentially. For more information please read our privacy policy)

Feel free to choose a preferred supermarket, browse through a wide variety of products or search for a particular product and add it to your basket by tapping on it. The last step is to review your order, select the preferred payment method and place your order.

You can choose from the following payment methods as per technical availability:

  • Credit card reader on delivery
  • Cash on delivery
  • Online payment via the app. We accept payments online using Visa, MasterCard and Mobile money. Availability may differ from country to country, region to region and shop to shop.

If you make a payment for our products or services on our application, the details you are asked to submit will be provided directly to our payment gateway via a secured connection.

The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, mDuka is entitled to offer the User cash on delivery payment option or credit card reader on delivery where available.

At mDuka we do our outmost to deliver within the promised time. Depending on your location, the delivery times may vary from shop to shop. When you submit an order, you will see a confirmation screen displaying the estimated delivery time.